Guest experience platform
Sona gives your guests in-room dining, requests, and a bilingual concierge — branded to your hotel, opened with a single scan. No app to download. No login. Live in days.
Now running at an oceanfront resort in San Juan.
We could show you a wall of logos. We'd rather hand you the actual product. Everything on this page is live at an oceanfront resort in San Juan right now — scan it, order from it, watch the tracker move, on your own phone, before you ever talk to us.
The gap
Calls to a front desk that's already busy. Printed binders no one opens. Room-service orders lost to voicemail. Every missed request is a worse stay — and every un-ordered meal is revenue left on the table.
Other tools bolt a texting app onto the problem. Sona replaces the whole moment with the one thing every guest already knows how to use: their phone, and a QR code in the room.
How it works
Follow one guest through a stay. Tap a step.
A QR code in the room opens the app — already personalized and locked to that room. No download, no login, nothing to set up. Because the room comes from the pass itself, nothing can be charged to the wrong one.
"I pointed my camera at the card by the bed and it just… opened. In Spanish, with my name on it."
In-room dining with add-ons and upsells built in. Questions answered by a 24/7 bilingual concierge. Housekeeping, engineering, or valet requests sent straight to the right team — all from one screen.
"Filet, a Caesar with shrimp, two mimosas — added to the room without a single phone call."
Every order and request routes to the right team and shows a live tracker — Received, Preparing, On the way, Delivered. A push lands when it's at the door. No calling back to ask "where is it?"
"I could see it leave the kitchen. I stopped wondering and got back in the pool."
When it's handled, a manager can send one official message from the hotel — and the guest taps "Yes, all done" or reopens it. Every delivery ends on the record, timestamped, either way.
"A note from the front desk, then one tap to say it was perfect. Done."
What's inside
Three-tap ordering with add-ons and upsells built in. Delivery fee, gratuity, and tax are added automatically — no staff math.
Housekeeping, engineering, valet, concierge — routed to the right team, tracked to done, with guest self-cancel built in.
When something's handled, a manager sends one official word from the hotel — right on the guest's live tracker. Two-way chat · coming
Dining, pool, parking, Wi-Fi, the airport — answered instantly, day or night, in English or Spanish, from verified hotel facts only.
Each guest gets a one-time Welcome Pass. The room is derived from the pass on the server — so a guest can never charge to the wrong room.
A rideshare-style tracker from kitchen to door — Received, Preparing, On the way, Delivered — plus a push when it arrives.
Every delivery closes with the guest's own "Yes, all done" — or a tap to reopen it. Timestamped, both ways. A trust beat most tools skip.
Guest data auto-expires five days after checkout. Nothing lingers in a database — the room, dept, and status stay; the person doesn't.
Orders, requests, response times, and what guests actually want — in real time, on one dashboard.
The charge posts to your PMS folio the way it always has. Your hotel stays the merchant of record — Sona is not a payment processor and never touches the money.
The revenue story
Every dish can carry an upsell — a protein on the salad, a bottle instead of a glass — priced and totaled automatically, with no staff math. And because ordering is three taps instead of a call on hold, more guests actually order.
You don't add headcount. The check does the work. See what that could look like at your property — with your own numbers.
Illustrative only — this uses assumptions you enter, not a measured Sona result. We publish no uplift figures. It's here to help you size the opportunity, not to promise it.
Your brand, not ours
The app wears your hotel's name, colors, and logo — a seamless part of your property, not a third-party bolt-on. We're the engine underneath. You're the brand on the screen.
Tap a look — the same screen, three brands. All example theming, not customers.
Why choose us
"I didn't design this in a software office. I designed it behind the front desk."
For fifteen years I ran the desk — at a Sheraton in Old San Juan, on the night shift at a beach club, at an oceanfront resort in Rio Grande, and today as a front-desk manager at Hyatt in Houston. I know the 11pm phone call no one can get to. The room-service order lost to a busy line. The upsell left on the table. The guest standing there, in Spanish or English, just wanting an answer.
Sona is that whole job, rebuilt into something a guest can hold. It's designed the way hotels actually run — by someone who ran them — in two languages, across luxury and high-volume properties. That's why it fits your operation instead of fighting it. When we say "we get it," we mean it literally: I've stood exactly where your team stands.
Sona vs. the old way
Packages
A simple monthly plan by room count. No per-feature gating, no surprises — every property gets the whole platform.
Every plan includes the full platform — secure QR check-in · in-room dining · requests + live status · official messages to guests · bilingual AI concierge · confirm-or-reopen — fully white-label, no guest app to download. Analytics included from Collection up. Annual billing available.
Onboarding
No PMS project. No integration marathon. Send us your menus, your brand, and your room list — we configure your property, and you launch.
Under the hood, every new hotel is a single configuration, not a rebuild. That's how we go from handshake to lobby in days — and how your team is running it the same afternoon.
See it for yourself
Open the live demo on your phone, then book a 20-minute walkthrough — we'll show you your own hotel on it.